Website Browser Help

Pop-Up Blockers

Q: How do I disable my Pop-up Blocker software?

A: A Pop-up blocking software package, such as the Google and Yahoo toolbars, may prevent a user from successfully accessing parts of WHP's website. Please use the appropriate steps below to disable the software package that you may be using.

Microsoft XP SP2/IE 6.0 SP2

In order to access WelbornHealthPlans.com, users who have the Microsoft XP SP2/IE 6.0 SP2 will need to add WelbornHealthPlans.com to their list of allowed sites. To add WelbornHealthPlans.com to the list of allowed sites, please follow the steps below:

• Open the browser and select Tools > Pop-up Blocker > Pop-up Blocker Settings
• In text box labeled "Address of Web Site to Allow", type "myportal.medicare.gov" and press the Add button
• Please Note: Continue to leave the default "Filter Level" set to "Medium: Block most automatic pop-ups"

Google Toolbar

In order to access WelbornHealthPlans.com, users who have the Google pop-up blocking software will need to temporarily disable pop-up blocking. To temporarily disable pop-up blocking, please follow the steps in one of the two options below:

• Click the Blocked button on the Google Toolbar
• Please Note: Once clicked, the blocking will be turned off and the button caption will read "Site pop-ups allowed"

• OR

• Temporarily hide the Google toolbar by clicking View > Toolbars > and click on Google (which is already checked)

Yahoo Toolbar

In order to access WelbornHealthPlans.com, users who have the Yahoo pop-up blocking software will need to temporarily disable pop-up blocking. To temporarily disable pop-up blocking, please follow the steps in one of the two options below:

• Click the pop-up blocker icon, and un-check the "Enable Pop-up Blocker" menu item

• OR

• Temporarily hide the Yahoo toolbar by clicking View > Toolbars > and click on Yahoo (which is already checked)

 

Javascript

Q: How do I enable JavaScript for my browser?

A: Please use the appropriate steps below to enable JavaScript for your browser:

IE 5.0, 6.0, 7.0

1. Open the browser and select Tools > Internet Options. (Internet Options window opens)
2. Click on the Security tab of the Internet Options window.
3. Click on the Custom Level button of the Security tab. (Security Settings window opens)
4. Scroll down to near the bottom of the Security Settings list.
5. Find the setting for Active Scripting.
6. Click on the Enable button under Active Scripting.
7. Click on the OK button of the Security Settings window.
8. Click on the OK button of the Internet Options Security tab window.
9. Click on the Refresh button of your browser.

 

Firefox 2.0

1. Open the browser and select Tools > Options. (Options window opens)
2. Click on the Content tab.
3. Check the Enable JavaScript checkbox.
4. Click on the OK button of the Options window.
5. Click on the Refresh button of your browser.

 

Netscape 8.1.3

1. Open the browser and select Tools > Options. (Options window opens)
2. Click on Site Controls. (Options Site Controls window opens)
3. Check the Enable JavaScript checkbox.
4. Click on the OK button of the Options Site Controls window.
5. Click on the security dashboard of your browser. This is located on the lower right hand corner of your browser. It probably shows something like 'No Full Scan' or 'Site Status Not Verified. (Security Center window opens on the lower right hand corner of the browser).
6. Click on Current Site Settings. (Current Site Settings list expands)
7. Click on the blue right hand arrow pointing to the right. This arrow is located beside the text "Features For this Site". (Site Control window opens)
8. Click on the Advanced tab of the Site Control window.
9. Check the Enable JavaScript checkbox.
10. Close the Security Center window by clicking on the X button located at the upper right hand corner of the Security Center window.
11. Click on the Refresh button of your browser.

 

Mac Firefox 1.5

1. Open the browser and select Firefox > Preferences
2. Click on Web Features.
3. Check the Enable JavaScript checkbox.
4. Click on the OK button.
5. Click on the Refresh button of your browser.