Call to speak
with an agent

1-888-773-0594
TTY: 711

8 a.m. to 5 p.m.
seven days a week

E-Mail WHP Medicare Customer Services

Fax: 716-541-6365

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Appeals and Grievances

If you would like to request a determination or redetermination by phone call us at 1-800-521-0265 TTY 711, 7 days/wk, 8 a.m. to 8 p.m.

You may also write to us at 101 S. E. Third Street Evansville, IN 47708 or FAX to the Medicare Department at 716-541-6365.

The formal name for “making a complaint” is “filing a grievance. An appeal is something you do if you disagree with a decision to deny a request for healthcare services or prescription drugs or payment for services or drugs you already received.

Select a topic in blue below to view more information

Complaints About Rx Coverage

2012 How to file a grievance

2012 How to file an appeal

2012 appeal and grievance form

2012 Appoint a representative form

To view the 2012 Evidence of Coverage (EOC) Please click on your plan name below.

Platinum Select Rx (HMO-POS)